Terms of Service & Business Policies

4. Collection, Chain of Custody, and Refusal of Service

Clients and participants must follow all collection instructions. Required identity checks, observed-collection rules, temperature checks, seals, signatures, forms, and chain-of-custody procedures will be completed according to the applicable test, laboratory, employer, agency, or DOT requirements. Leaving before completion, refusing required steps, failing to provide a specimen, suspected adulteration or substitution, or disruptive conduct may be documented and reported as permitted or required.

Elite BioVerify may decline or stop a collection when conditions are unsafe, identification or consent is inadequate, instructions cannot be followed, the order is incomplete, payment is not made, or proceeding could compromise compliance or specimen integrity.

5. DNA Testing

Legal DNA testing uses identity verification, witnessed collection, documented chain of custody, and qualified laboratory processing for potential official use. Acceptance by a court, immigration authority, child-support agency, probate court, Social Security Administration, or other organization depends on that organization’s requirements and is not guaranteed by Elite BioVerify.

Informational or peace-of-mind DNA testing is for personal knowledge and generally cannot be used for court, immigration, child support, inheritance, custody, or other official purposes. Relationship probabilities and conclusions are issued by the testing laboratory. Elite BioVerify collects and coordinates samples but does not independently interpret, alter, or guarantee laboratory findings.

6. Drug Testing, DOT Services, and C/TPA Support

DOT-regulated testing is performed under applicable 49 CFR Part 40 and modal-agency requirements. Elite BioVerify acts only within its authorized service-agent role. Employers remain responsible for determining who is covered, maintaining a compliant policy, ordering the correct test, designating a DER, completing required notices and training, making employment decisions, maintaining required records, and meeting DOT and FMCSA Clearinghouse duties. A C/TPA does not replace the employer and cannot serve as the employer’s DER.

Non-DOT testing is governed by the ordering party’s written policy, applicable law, and laboratory procedures. Elite BioVerify does not decide whether an individual is hired, disciplined, removed from duty, or returned to work.

7. Background Checks, MVRs, and Fingerprinting

Background checks and motor-vehicle reports require a lawful purpose and the subject’s authorization when required. Employers and other ordering organizations are responsible for all legally required disclosures, stand-alone authorizations, certifications, notices, individualized assessments, and pre-adverse and adverse-action procedures. Elite BioVerify and its screening vendors do not make hiring or other eligibility decisions.

Reports may contain information supplied by courts, agencies, databases, motor-vehicle departments, or other third parties. Disputes concerning completeness or accuracy must follow the instructions provided with the report. FD-258 ink fingerprinting does not replace live-scan or IdentoGO processing when a requesting authority specifically requires those methods.

8. Form I-9 Support

When designated as an authorized representative, Elite BioVerify may inspect documents and complete the authorized-representative portion of Form I-9 on the employer’s behalf. The employer remains responsible for choosing the representative, determining acceptable practices, retaining the form, correcting errors, and complying with federal law. Elite BioVerify does not determine immigration status, work authorization, or eligibility for employment and does not provide immigration legal advice.

9. Laboratories, Vendors, Shipping, and Results

Some services depend on independent laboratories, medical review officers, consumer reporting agencies, couriers, technology platforms, and other vendors. By requesting the service, the client authorizes the information and specimen transfers reasonably necessary to complete it. Estimated turnaround times begin only after the appropriate laboratory or vendor receives an acceptable specimen or complete order and are not guaranteed.

Elite BioVerify is not responsible for delays, rejection, recollection, shipping interruption, vendor outage, laboratory processing, MRO review, government response time, or reporting issues outside our reasonable control. Results are released only to authorized recipients and may be withheld until required forms and payments are complete.

10. Georgia Notary Services

The fee for a Georgia notarial act is $2 per act. Mobile appointments also include the separate $45 mobile dispatch fee, and after-hours fees may apply. The signer must personally appear, present acceptable identification, demonstrate willingness and awareness, and provide a complete document with the correct notarial certificate. A notary may refuse service when legal requirements are not met.

Notaries do not select documents, draft legal language, explain legal consequences, or provide legal advice. Clients who need help choosing or completing a document should consult a licensed attorney or the requesting organization.